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AIP Conference Proceedings

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dc.contributor.authors Turker, T; Demiriz, A;
dc.date.accessioned 2020-02-25T11:40:47Z
dc.date.available 2020-02-25T11:40:47Z
dc.date.issued 2016
dc.identifier.citation Turker, T; Demiriz, A; (2016). AIP Conference Proceedings. INNOVATIONS THROUGH MATHEMATICAL AND STATISTICAL RESEARCH: PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON MATHEMATICAL SCIENCES AND STATISTICS (ICMSS2016), 1739, -
dc.identifier.issn 0094-243X
dc.identifier.uri https://doi.org/10.1063/1.4952528
dc.identifier.uri https://hdl.handle.net/20.500.12619/48161
dc.description.abstract In modern economies, companies place a premium on managing their workforce efficiently especially in labor intensive service sector, since the services have become the significant portion of the economies. Tour scheduling is an important tool to minimize the overall workforce costs while satisfying the minimum service level constraints. In this study, we consider the workforce management problem of an inbound call-center while satisfying the call demand within the short time periods with the minimum cost. We propose a mixed-integer programming model to assign workers to the daily shifts, to determine the weekly off-days, and to determine the timings of lunch and other daily breaks for each worker. The proposed model has been verified on the weekly demand data observed at a specific call center location of a satellite TV operator. The model was run on both 15 and 10 minutes demand estimation periods ( planning time intervals).
dc.language English
dc.publisher AMER INST PHYSICS
dc.subject Physics
dc.title AIP Conference Proceedings
dc.type Proceedings Paper
dc.identifier.volume 1739
dc.contributor.department Sakarya Üniversitesi/Mühendislik Fakültesi/Endüstri Mühendisliği Bölümü
dc.contributor.saüauthor Demiriz, Ayhan
dc.relation.journal INNOVATIONS THROUGH MATHEMATICAL AND STATISTICAL RESEARCH: PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON MATHEMATICAL SCIENCES AND STATISTICS (ICMSS2016)
dc.identifier.wos WOS:000380809500048
dc.identifier.doi 10.1063/1.4952528
dc.contributor.author Turgay Turker
dc.contributor.author Demiriz, Ayhan
dc.contributor.author Cy Chen
dc.contributor.author Snı Ibrahim
dc.contributor.author Ls Lee
dc.contributor.author Fp Lim
dc.contributor.author Mzam Jaffar
dc.contributor.author Ms Mustafa
dc.contributor.author Ms Rana


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