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Browsing Makale Koleksiyonu by Author "Akbilek, Nevra"

Browsing Makale Koleksiyonu by Author "Akbilek, Nevra"

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  • A framework for balanced service and cross-selling by using queuing science 
    Kula, Ufuk; Akbilek, Nevra; Demiriz, Ayhan (SPRINGER, 2009)
    Contact centers are complex call centers to handle large volume of inbound, outbound or both types of calls depending on the business purpose. Call centers assume the role of the primary contact medium for many companies ...
  • Advances in Intelligent Systems and Computing 
    Akbilek, Nevra; Rhm Goossens (SPRINGER INTERNATIONAL PUBLISHING AG, 2018)
    Ergonomics plays an important role in occupational safety, productivity and occupational diseases. For this reason, the creation of the auxiliary equipment or the machine and the work place designs to improve human life ...