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Browsing WOS İndeksli Yayınlar Koleksiyonu / WOS Indexed Publications Collection by Author "Güner, S; Taskin, K; Cebeci, HI; Aydemir, E"

Browsing WOS İndeksli Yayınlar Koleksiyonu / WOS Indexed Publications Collection by Author "Güner, S; Taskin, K; Cebeci, HI; Aydemir, E"

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  • Service Quality in Rail Systems: Listen to the Voice of Social Media 
    Guner, Samet; Taskin, Kamil; Cebeci, Halil Ibrahim; Aydemir, Emrah (SAGE PUBLICATIONS INC, 2023)
    Service quality is essential to increase and maintain user loyalty to the railway system. In the literature, surveys have been used to measure user satisfaction, and mathematical methods have been applied to quantify the ...