Browsing WOS İndeksli Yayınlar Koleksiyonu / WOS Indexed Publications Collection by Author "ÇALLI, Levent/0000-0003-2221-1469"

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Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

Calli, Levent; Calli, Fatih (2022)

The COVID-19 pandemic has deeply affected the airline industry, as it has many sectors, and has created tremendous financial pressure on companies. Flight bans, new regulations, and restrictions increase consumer complaints ...