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Browsing by Subject "In today's rapidly changing and developing world, survival effort that firms should perform is getting bigger. It is also inevitable to carry out modifications in managing forms, quality systems and technics of firms, in order to be able cope with the competition having a larger scale because of the globalisation. Regarding the selection of a good quality and management system, it is known that the system which conducts firms to success is Total Quality Management System. Total Quality Management System being at the same time a quality system and management system is the best practice developed today. This study aims to promote existing quality systems and then to examine the practices in the pharmaceutical sector is consists of four main chapters. The study starts with the presentation of general concepts. The aim is to describe the concepts the study is based on and make the point that the study aims to put forward easier to understand. The systems to ensure quality are explained in the first chapter. The developments in the field of quality starting from practices of quality control, to the most recent point of developments in the practices regarding quality, are explained one by one respecting a chronological order. The approaches, philosophies and theories which influenced the quality and practices regarding quality are jointly studied. After having clarified the concepts and practices such as medicines, pharmaceutical industry, quality and as quality assurance systems, which constitute the components of quality assurance systems in medicine industry, the scope of GMP (Good Manufacturing Practices) including the necessary rules to comply with in the medicine sector in order to ensure the quality, are brought up in the third chapter. The aim here, is to give to the reader the opportunity to compare the practice in the medicine sector with other applications included in the study.In the last chapter there is a research on quality systems of the firms acting in Turkish medicine sector. In this research it is brought up the firms' philosophy and approaches on quality, and what they have done. As a result of the study it is revealed that the firms acting in the Turkish medicine sector are serious about the quality and carry on lots of activities regarding quality. In this issue, it is understood that the compulsory GMP (Good Manufacturing Practices) rules determined by World Health Organisation have had a determining effect. Another important conclusion revealed by the study is that the firms included in the study name their approach to quality, as the approach of Total Quality Management. However, there are some discrepancies between firms' quality understanding and philosophy, some practices regarding quality and the understanding, philosophy and practices of Total Quality Management. Although firms declare that they adopt the approach of Total Quality Management, they define quality as " guality is the conformity with the specifications". The systems encouraging participation and creativity generally doesn't exist in the firms. Half of the firms have not award system as an important part of Total Quality Management There are firms which declare that they carry on Total Quality Management system since they only implement education of their managers. Some firms see quality as an issue under the responsibility of their Quality Control and Guaranty for Quality departments. These discrepancies and lots of similar ones uncover that these firms couldn't actually conceive and properly understand the approach of Total Quality Management. IX. YflKSKtöRSTİM KDRULu DOKÜMANTASYON MERKEPTaking into consideration that the firms in the medicine sector intensely carry out activities to insure quality and the forms of organisation they adopt to achieve quality we conclude that these firms practise the Guaranty for Quality approach. Taking into account the point reached regarding the concept of quality, the most striking result revealed out is that the quality is defined by the customer. Because, the quality defined by the customer represents her or his own needs, wishes and valuations. The existence of firms providing products and services is attributed to the dependence of the customer on that firms' products. For this reason installing the systems which will be able to provide on time products satisfying the customer which the customer demands or may demand, has become in important necessity. The system of Total Quality Management among systems of Providing Quality is a system which will be able to satisfy the necessity stated above. The system of Guaranty for Quality, although being a system set up to insure prevention of poor quality products to reach the customers, is finally inadequate aiming to benefit form human factor as far as it is possible. As a result, it is not as effective as Total Quality Management system with regard to cope with nowadays' severe competition. Because, it is necessary to provide the products demanded by customer at lowest price, highest effectiveness and before other competitors in the market. This is possible only by the active contribution of all to the effort fot quality, not only with physical power but also with ideas, suggestions and participation."