Browsing Endüstri Mühendisliği / Industrial Engineering by Author "Toklu, MC;"

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Determination of Customer Loyalty Levels by Using Fuzzy MCDM Approaches

Cengiz Toklu, Merve (POLISH ACAD SCIENCES INST PHYSICS, 2017)

Customer loyalty is an important issue for business enterprises to improve their market performance. It can be defined as the outcome of a customer's belief in a particular company and customer satisfaction with the company's ...
Interval type-2 fuzzy TOPSIS method for calibration supplier selection problem: a case study in an automotive company

Cengiz Toklu, Merve (SPRINGER HEIDELBERG, 2018)

Product standardization has gained importance with the increase of customer demands and developments of technology. Products must be tested with measurement equipment to ensure quality standards. In quality management, the ...