A healthcare case study of team learner style and change management

Abstract

Purpose. - The purpose of this paper is to explore the learner styles of a healthcare institution transition team and its respective members within a change management context. In particular we focus on the role of learner style in the success of change efforts within a team setting. Design/methodology/approach - This paper presents a case study that employs a questionnaire survey, non-participant observation, and semi-structured interviews as part of a larger study of healthcare change management. Findings - Findings suggest that a mix of learning styles is ideal for successful healthcare change management. Specifically, this limited study suggests a learner ratio that favors convergers and assimilators over divergers and accommodators may be the most effective staffing strategy for change leadership teams in a healthcare environment. Originality/value - Managing change in healthcare has been researched from a process perspective but few studies examine the individual team members' learner styles and the impact of these learning styles over time. Implications for human resources and change implementation are discussed.