Browsing İşletme Fakültesi by Author "Isik, O; Tengilimoglu, D; Akbolat, M"

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Measuring health care quality with the Servqual method: a comparison in public and private hospitals

Işık, Oğuz; Akbolat, Mahmut (DRUNPP-SARAJEVO, 2011)

Hospitals are increasingly realizing the need to focus on service quality as a measure to improve their competitive position in today's highly competitive environment. The aim of the study is to evaluate the service quality ...