Browsing Fakülteler / Faculties by Author "Demiriz, A; Kula, U; Akbilek, N;"

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A framework for balanced service and cross-selling by using queuing science

Kula, Ufuk; Akbilek, Nevra; Demiriz, Ayhan (SPRINGER, 2009)

Contact centers are complex call centers to handle large volume of inbound, outbound or both types of calls depending on the business purpose. Call centers assume the role of the primary contact medium for many companies ...