Classification of Industry 4.0 for Total Quality Management: A Review

Abstract

The philosophy of total quality management is based on meeting quality requirements in all processes and meeting customer needs quickly and accurately through the contribution of all employees. This concept means that all the processes in an enterprise, all the technology used, and all the workforce employed represent the total quality of the enterprise, with the necessary controls and corrections made to ensure that the quality is sustainable. In this study, a detailed literature review and classification study regarding Industry 4.0, Industry 4.0 technologies, and quality has been carried out. The place and importance of quality in Industry 4.0 applications have been revealed by this classification study. In previous studies in the literature, the relationship between Industry 4.0 technologies and quality has not been examined. With this classification study, the importance of quality in Industry 4.0 has emerged, and an analysis has been conducted regarding which quality criteria are used and how often.