Açık Akademik Arşiv Sistemi

Browsing WOS İndeksli Yayınlar Koleksiyonu / WOS Indexed Publications Collection by Subject "Customer Satisfaction"

Browsing WOS İndeksli Yayınlar Koleksiyonu / WOS Indexed Publications Collection by Subject "Customer Satisfaction"

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  • E-Commerce Logistics Service Quality: Customer Satisfaction and Loyalty 
    Akil, Siber; Ungan, Mustafa Cahit (IGI GLOBAL, 2022)
    With the recent developments in technology, globalization, and the COVID-19 pandemic, the volume of e-commerce logistics activity has been growing rapidly. However, a literature review for this study indicated that there ...
  • Service Quality in Malaysian Islamic Banks: An Empirical Study 
    Razak, Dzuljastri bin Abdul; Fodol, Mohamed Zakaria; Jama, Ahmed Abdilahi; Burhan, Ali Ahmad (RESEARCH CENTER ISLAMIC ECONOMICS-IKAM, 2020)
    Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is a strong competition between Islamic banks in ...